AI assistant for customer support

Not to replace the agent, but to remove searching across ten systems and speed up the first good answer.

Where support teams lose time

Agents often spend minutes not on solving, but on searching: where is the current instruction, was there a similar ticket, what was already promised to the customer.

What an AI assistant does in practice

A strong support scenario is an assistant next to the agent — not a “bot instead of a human” from day one.

• Answer from the knowledge base with a link to the policy
• Draft customer reply for the agent to review
• Hints for ticket category and priority
• Search for similar incidents and resolutions

How to start a pilot

Take 1–2 frequent request types and 2–3 sources: knowledge base, tickets, internal FAQ. Measure time to first response, draft edit rate and CSAT.

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• Gleyk Automation
• Cases