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Support & IT

Answer with company knowledge. Move the request forward.

Connect procedures, request history and task tools. An assistant helps prepare an answer and next step; automation repeats the agreed process.

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GleykProactive workflowsA
A

Prepare a summary of new support requests every weekday.

Jira · requestsKnowledge base
Morning support briefingWorkflow

Scheduled start

Weekdays, 09:00 · team time zone

01

Collect changes

New requests since the previous run

02

Prepare the briefing

Themes, unanswered questions and next steps

03
Sources and actions are configured
Illustrative workflow · sample data
01Proactive workflows

Let the right event start the right work.

A morning briefing, a new document or a change in a connected system: define the condition once. Start workflows on a schedule, webhook, connector event or periodic tool check.

GleykProactive workflowsA
A

Prepare a summary of new support requests every weekday.

Jira · requestsKnowledge base
Morning support briefingWorkflow

Scheduled start

Weekdays, 09:00 · team time zone

01

Collect changes

New requests since the previous run

02

Prepare the briefing

Themes, unanswered questions and next steps

03
Sources and actions are configured
Illustrative workflow · sample data
02Answers with evidence

An answer, right next to the evidence.

Nobody needs to remember a file name. Ask a question, read an explanation and inspect the relevant policy passage. Connected knowledge becomes a tool for everyday work.

GleykAnswers with evidenceA
A

How do I get a new server purchase approved?

Purchasing policy.pdfIT standards.docx
Answer from your knowledge

First agree technical requirements with IT, then send the request to the budget owner.

1. Technical review

Check hardware requirements and compatibility. [1]

2. Budget approval

Attach a business case and a supplier proposal. [2]

Section 4.2 · Purchasing policy
“Equipment requests are reviewed by the IT lead and the budget owner.”
Illustrative workflow · sample data
03Visual agent builder

See the whole workflow. Shape every step.

Build an agent with retrieval, data processing, conditions and tool calls. The copilot helps update the flow from your description. Add a human checkpoint where the process needs a decision.

GleykVisual agent builderA
A

Add an approval before creating a Jira issue.

Knowledge baseJira · tool
Request handling agentWorkflow

Receive request

Input

01

Retrieve an answer

Knowledge retrieval

02

Human review

Approve / revise / reject

03

Create an issue

Permitted Jira tool

04
Sources and actions are configured
Illustrative workflow · sample data
The path to an outcome

A clear sequence of work.

Define sources, permissions and review checkpoints before the workflow runs.

  1. 01

    Read the request

  2. 02

    Find instructions and context

  3. 03

    Prepare an answer or task

  4. 04

    Review and proceed

The outcome

A sourced answer, a concise issue history and an agreed next step for the owner.

Deployment considerations

Configured for your data and rules.

Automated work across channels and tasks requires a configured connection and validated workflow.

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Start with your work

Bring us a workflow. Let’s see what AI can do.

Tell us about your team’s task and systems. Together we’ll scope a pilot and decide how to evaluate the result.

Discuss my workflow